#Fortinet support phone no serial number
#Fortinet support phone no serial
#Fortinet support phone no registration

Select F i n i s h to complete the ticket. Select a ticket type and complete the remaining steps in the Ticket Wizard.Ĥ. Navigate to the top menu, click A ss i s t a n c e and select C r ea t e a Ticket from the drop down menu.ģ. Select F i n i s h to complete the support ticket.įortinet customers who would like to submit a customer service ticket, DOA ticket, RMA ticket, or FortiGuard service ticket should use the Ticket Wizard and complete the following steps:Ģ. Complete the C r ea t e Support Ticket fields.ĩ. In the P r odu c t s List, select the product that is causing the problem.Ĩ. Complete the C r ea t e TA Ticket fields.ħ. On the left side bar, go to the Assistance category, and select T ec hn i ca l Request to create a TA Ticket.ĥ. In the product list, select the product that is causing the problem.Ĥ. Navigate to the top menu, click A sse t and select M a n a g e / V i e w Products.ģ. Log in to the support website at the following address with the account credentials used when the account was created: Ģ. There are two methods to report a technical issue on the Fortinet Support website: creating a technical support ticket by product or creating any type of ticket with the Ticket Wizard for more options.įortinet customers should complete the following steps to create a support ticket by product:ġ. Click S uppo r t > O n li n e Support T i cket. This link will redirect to the general Fo r t i n e t Partner Portal extranet website.

The support ticket can be submitted after logging into the partner website using one of the following links using FortiPartner account details: We strongly encourage submission and follow up of support tickets using this service. This service is designed for partners who provide initial support to their customers and who need to open a support ticket with Fortinet on their behalf. Problem reporting methods differ depending on the type of customer.įortinet Partners are entitled to priority web-based technical support. Problems can be reported to a Fortinet Technical Assistance Center in the following ways:

#Fortinet support phone no registration

Select F i n i s h to complete the registration process.

#Fortinet support phone no serial

Enter the serial number, service contract registration code or license certificate number to start the product registration.Ī dd i n g a product to a support accountĦ.

#Fortinet support phone no serial number

Get a serial number from the back of the FortiGate unit or from the exterior of the FortiGate shipping box.Ĥ. R e g i s t e r / R e n e w and Manage Products menuģ. Alternatively, use the Asset menu at the top of the page. Under the Asset section, select R e g i s t e r / R e n e w to go to the Registration Wizard. Log in using the U se r n a m e and P ass w o r d defined when the account was createdĢ. Alternately, the product registration can be completed at a later time.Ĭomplete the following steps when registering a device for support purposes:ġ. Once the support account has been created, product details can be provided by going to the P r odu c t Register/Renew and M a n a g e Product buttons displayed on the home page. Go to the Fortinet support site shown below:Ĭ u s t o m e r service and support home page Creating an account on the support website is the first step in registering products. The P r odu c t Registration Form on the support website will allow the registration to be completed online. To receive technical support and service updates, Fortinet products in the organization must be registered. These TACs also combine to provide seamless, around-the-clock support for all customers. Each regional TAC delivers technical support to the customers in its regions during its hours of operation. Incoming service requests are then routed to the appropriate TAC. The regional TACs are contacted through a global call center. The Fortinet Global Customer Services Organization is composed of three regional T ec hn i ca l Assistance C e n t e r s (TAC): Fortinet Global Customer Services Organizationįo r t i n e t Global Customer Services Organization.This section contains the following topics: This section explains how Fortinet’s technical support works, as well as how you can easily create an account to get technical support for when issues arise that you cannot solve yourself. Techn i ca l Support Organization Overview